YIPIN customer information一品客户须知
Returns & Refunds退换货与退款
Non-quality reasons非质量问题
We do not accept returns or exchanges for change of mind, personal preference, a buyer-selected incorrect specification, or disclosed handmade variations in colour, texture, grain, embroidery or finish. Please review the product details and contact the studio with questions before ordering.因改变主意、个人喜好、买家选错规格，或商品页面已说明的手工色差、纹理、绣工及收尾差异，不予退换。下单前请仔细查看商品资料，如有疑问请先联系工作室确认。
Reporting a quality issue质量问题申报
For a suspected quality defect or an incorrect item, contact the studio within 7 calendar days after delivery. Visible transit damage must be reported within 48 hours. Provide the order number and clear photos or video of the product, packaging and shipping label, and keep all original packaging while the case is reviewed.如怀疑存在质量问题或收到错发商品，请在签收后 7 个自然日内联系工作室；明显运输损坏须在签收后 48 小时内申报。请提供订单号及商品、包装和物流面单的清晰照片或视频，并在审核期间保留全部原包装。
Review and remedy审核与处理
After the evidence is reviewed, the studio may offer repair, replacement, a partial refund or a full refund as appropriate. Do not send an item back without written return instructions. If a return is required for a verified quality issue or incorrect item, the studio will confirm a reasonable return method and shipping arrangement.工作室审核证据后，将视实际情况提供维修、换货、部分退款或全额退款。未收到书面退回指引前，请勿自行寄回商品。经核实的质量问题或错发商品如需退回，工作室会确认合理的退回方式及运费安排。
Custom and wholesale orders定制与批发订单
Made-to-order, personalised, sampled, wholesale or buyer-approved production is final sale and cannot be returned or exchanged for non-quality reasons. This does not affect remedies for a verified quality defect, an incorrect item or confirmed transit damage.按单制作、个性化、打样、批发或经买家确认后生产的商品，非质量问题不退不换；经核实的质量问题、错发商品或确认的运输损坏仍按本政策处理。
Refund method退款方式
When a refund is approved, it is sent to the original PayPal payment method after any required returned item has been received and inspected. PayPal or the card issuer may need additional processing time before the funds appear.退款获批后，如商品按要求退回，将在收货验收后原路退回至原 PayPal 付款方式。具体到账时间可能受 PayPal 或发卡机构处理周期影响。